• Click here to read the latest Update from the STATE HEALTH PLAN concerning COVID-19

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    Ask your doctor about virtual options...


    Dear Member,

    Blue Cross and Blue Shield of North Carolina (Blue Cross NC) wants to help you get the care you need — while minimizing the spread of COVID-19, or Coronavirus Disease 2019, as much as possible. To that end, we're expanding virtual access to health care providers:


    Visits to your doctor: Your plan now covers phone and video telehealth services from in-network providers. It is treated the same as an in-office visit. Call your doctor to ask about virtual options — or if an upcoming visit or procedure should wait. It's not just doctor visits when you're feeling sick. Ask about virtual options for wellness visits, behavioral health visits and physical therapy, too!

    NOTE: All virtual visits to screen for COVID-19 will have no copayment, deductible or coinsurance, even if your deductible has not been met.

    During a public health emergency, your health will always be our top concern. Please visit BlueCrossNC.com/Coronavirus for up-to-date information and resources, including hotlines for health systems across North Carolina.

    Thank you for trusting Blue Cross NC to provide health insurance coverage for you and your loved ones.

    Rahul Rajkumar, MD
    Senior Vice President, Chief Medical Officer
    Blue Cross and Blue Shield of North Carolina